Last updated: August 9, 2026
Digital Products Refund Policy
JR’s Things sells digital products and downloadable content. Because digital products cannot be physically returned once they have been delivered or downloaded, purchases of digital products are generally final and non-refundable, except in the circumstances described below or where otherwise required by applicable law.
When We May Provide a Refund or Replacement
Please contact us if you experience a problem with your purchase. We will make reasonable efforts to resolve technical or delivery issues before issuing a refund.
A refund, replacement file, or other appropriate resolution may be considered when:
- You were charged more than once for the same purchase because of a duplicate transaction.
- The purchased file is corrupted, damaged, or cannot be opened as described.
- You received a file that is materially different from the product described on the product page.
- A technical problem on JR’s Things prevents you from receiving or accessing the product and we are unable to resolve the problem.
- A refund is otherwise required by applicable law.
Situations Generally Not Eligible for a Refund
Refunds generally will not be provided because:
- You changed your mind after purchasing a digital product.
- You no longer need or want the product.
- You purchased the wrong product by mistake.
- You do not have compatible software, equipment, or technical knowledge necessary to use the product when applicable requirements were stated on the product page.
- You expected features, formats, or content that were not included in the product description.
- You have already downloaded or otherwise accessed the digital product and there is no defect or material problem with it.
These limitations do not affect any rights you may have under applicable consumer-protection law.
Download Problems
If you have trouble downloading or accessing a purchased file, please contact us before requesting a refund. We will attempt to restore access, provide a replacement download when appropriate, or otherwise resolve the issue.
When contacting us, please include your order number, the email address used for the purchase, and a brief description of the problem. Do not send passwords or complete payment-card information.
Duplicate Purchases or Charges
If you believe you were accidentally charged more than once for the same order or digital product, contact us so that we can review the transactions.
If a duplicate charge is confirmed, we will take appropriate steps to correct it.
Refund Requests
To request assistance or ask us to review a purchase for a possible refund, contact:
JR’s Things
Email: jlnburn@jrsthings.com
Please include enough information for us to identify the order and understand the problem.
Approval of a refund is not guaranteed and will depend on the circumstances of the transaction, the nature of the issue, and applicable law.
Approved Refunds
If a refund is approved, it will generally be issued to the original payment method when possible.
Processing times after a refund is issued are controlled by the payment provider or financial institution and may vary. JR’s Things cannot control how quickly a bank, card issuer, or payment provider posts an approved refund.
Changes to This Policy
JR’s Things may update this Refund and Returns Policy as our products, services, or applicable requirements change. The current version will be posted on this page with its latest revision date.
Contact Us
If you have questions about this policy or need assistance with a digital purchase, contact us at: